{"id":43,"date":"2026-10-21T21:00:07","date_gmt":"2026-10-21T19:00:07","guid":{"rendered":"https:\/\/schwibo.store\/livraison-retours\/"},"modified":"2026-10-22T00:32:00","modified_gmt":"2026-10-21T22:32:00","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/schwibo.store\/en\/livraison-retours\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"
\n
\"\"<\/figure>\n\n\n\n
\n

Home<\/a> \/ Delivery and returns<\/p>\n\n\n\n

Delivery and returns<\/em><\/h1>\n\n\n\n

Tracked delivery across Europe, returns accepted for 14 days.<\/p>\n<\/div>\n<\/section>\n\n\n\n

\n

From order to your door,
How<\/strong> \u2727 it works<\/em><\/h2>\n<\/div>\n\n\n\n
\n
\n

01<\/p>\n\n\n\n

Orders<\/h3>\n\n\n\n

You receive an email confirmation as soon as payment goes through.<\/p>\n<\/div>\n\n\n\n

\n

02<\/p>\n\n\n\n

Preparation<\/h3>\n\n\n\n

Your order is prepared and shipped within 1 to 3 business days.<\/p>\n<\/div>\n\n\n\n

\n

03<\/p>\n\n\n\n

Tracking<\/h3>\n\n\n\n

A tracking number is sent to you when each parcel ships.<\/p>\n<\/div>\n\n\n\n

\n

04<\/p>\n\n\n\n

Delivery<\/h3>\n\n\n\n

Your parcel arrives within 7 to 12 business days, depending on your country.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Contents<\/p>\n\n\n\n

    \n
  1. Times and rates<\/a><\/li>\n\n\n\n
  2. Parcel tracking<\/a><\/li>\n\n\n\n
  3. Duties and taxes<\/a><\/li>\n\n\n\n
  4. Returning a product<\/a><\/li>\n\n\n\n
  5. Refunds<\/a><\/li>\n\n\n\n
  6. Damaged or wrong product<\/a><\/li>\n<\/ol>\n<\/div>\n\n\n\n
    \n

    Times and rates<\/h2>\n\n\n\n

    Delivery costs \u20ac9.90 per order and is free on orders over \u20ac69. The times below start from dispatch and are in business days. They are estimates: each product\u2019s own delivery time is shown on its page.<\/p>\n\n\n\n

    Area<\/th>Time<\/th>Rate<\/th><\/tr><\/thead>
    Belgium, France, Luxembourg, Netherlands<\/td>7 to 10 days<\/td>\u20ac9.90 \u00b7 free over \u20ac69<\/td><\/tr>
    Germany, Austria, Spain, Italy, Portugal<\/td>7 to 12 days<\/td>\u20ac9.90 \u00b7 free over \u20ac69<\/td><\/tr>
    Other European Union countries<\/td>8 to 14 days<\/td>\u20ac9.90 \u00b7 free over \u20ac69<\/td><\/tr>
    Switzerland, United Kingdom, Norway<\/td>8 to 14 days<\/td>\u20ac9.90 \u00b7 free over \u20ac69<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    An order may arrive in several parcels when products ship from different warehouses. You only pay for delivery once.<\/p>\n\n\n\n

    Parcel tracking<\/h2>\n\n\n\n

    As soon as your order ships, an email gives you the tracking number and the carrier\u2019s link. Tracking can take 24 to 48 hours to activate.<\/p>\n\n\n\n

    Duties and taxes<\/h2>\n\n\n\n

    Schwibo uses the VAT exemption scheme for small businesses: no VAT is charged, and the price you pay is final for deliveries within the European Union. For Switzerland, the United Kingdom and Norway, import duties and taxes may be requested on delivery.<\/p>\n\n\n\n

    Returning a product<\/h2>\n\n\n\n

    You have 14 days after delivery to return a product, without giving a reason.<\/p>\n\n\n\n

      \n
    1. Write to us through the Contact<\/a> page with your order number and the products concerned.<\/li>\n\n\n\n
    2. We send you the return address and instructions.<\/li>\n\n\n\n
    3. Send the complete product back, in its original packaging if possible.<\/li>\n<\/ol>\n\n\n\n

      Return shipping is at your expense, unless the product is faulty or doesn\u2019t match your order. The withdrawal form is available on the page Right of withdrawal<\/a>.<\/p>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      We refund you within 14 days of receiving your return, using the payment method you used to buy.<\/p>\n\n\n\n

      Damaged or wrong product<\/h2>\n\n\n\n

      Send us a photo of the product and its packaging within 7 days of delivery. We\u2019ll offer a replacement or a refund, free of charge.<\/p>\n<\/div>\n<\/div>\n\n\n\n

      \n
      \n

      A question about your parcel<\/em> ?<\/h2>\n\n\n\n

      Give us your order number and we\u2019ll reply within one business day.<\/p>\n<\/div>\n\n\n\n

      \n
      FAQ<\/a><\/div>\n\n\n\n
      Contact us<\/a><\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

      Accueil \/ Livraison et retours Livraison et retours Livraison suivie dans toute l\u2019Europe, retours possibles pendant 14 jours. De la commande \u00e0 votre porte,Comment \u2727 \u00e7a marche 01 Commande Vous recevez une confirmation par e-mail d\u00e8s le paiement valid\u00e9. 02 Pr\u00e9paration Votre commande est pr\u00e9par\u00e9e et exp\u00e9di\u00e9e en 1 \u00e0 3 jours ouvr\u00e9s. 03 Suivi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-bandeau","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/pages\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":2,"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/pages\/43\/revisions"}],"predecessor-version":[{"id":64,"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/pages\/43\/revisions\/64"}],"wp:attachment":[{"href":"https:\/\/schwibo.store\/en\/wp-json\/wp\/v2\/media?parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}